CONTACT US
Email Us
For all inquiries, including custom orders, press, wholesale, and collaborations.
Email: [email protected]
Call/Text Us
To purchase a CROSS jewelry by phone, for personal advice or assistance with your order:
WhatsApp: +351 939670615
Text us anytime — we reply fast.
Find a Store
Visit Our Atelier in Lisbon (By Appointment)
at Rocha do Conde de Óbidos
Lisbon, Portugal
Or LOCATE A STOKIST
Send a Quick Message
We’ll get back to you within 24 hours. For urgent requests, use our WhatsApp or email.
Frequently Asked Quaestions
Can you ship to my country?
Yes — we offer worldwide shipping.
Orders over €200 ship for free.
If you don’t see a shipping option for your region, contact us — we’ll find the best solution.
How should I care for my jewelry?
Our pieces are made of oxidized sterling silver and natural stones.
Avoid polishing pastes, ultrasonic cleaners, or aggressive rubbing — these can damage the dark patina.
We recommend storing jewelry dry and wiping gently with a soft cloth after wearing.
How do I measure ring size?
We list ring sizes by inner diameter in millimeters.
To find your regional size match, check our sizing chart.
How can I order a custom piece?
Yes — whether you want a completely unique design or to customize one of our models, we’re happy to help.
Just send us your idea, and we’ll walk you through the options, materials, and process.
How can I make returns or exchanges?
Following EU consumer protection laws, we accept returns and exchanges within 14 days of delivery.
Items must be unworn and returned in original packaging.
Custom-made or personalized pieces are non-refundable unless defective.
To start a return, please contact us.
Gift Ideas
Check out our bests selling jewelry — perfect for any occasion.
