Delivery Policy
SHIPPING COSTS
We offer free worldwide shipping for all orders greater than €200.
For orders below €200 shipping is €20.
TAXES
Please note that international orders may be subject to customs or import duties and tax charges when arriving in the destination country outside EU. We do not cover this cost, so you will be responsible for paying any import charges that may be added. As customs taxes vary from country to country, we cannot advise on these taxes and we recommend that you contact your local customs service for more information before placing your order.
RETURNS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@crosselements.com for future instructions.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@crosselements.com
CROSS jewelry is present in several stores around the world with different exchange and return policies. If you wish to return jewelry that was originally purchased from a physical store, you should contact the store directly and submit your order.
We offer free worldwide shipping for all orders greater than €200.
For orders below €200 shipping is €20.
TAXES
Please note that international orders may be subject to customs or import duties and tax charges when arriving in the destination country outside EU. We do not cover this cost, so you will be responsible for paying any import charges that may be added. As customs taxes vary from country to country, we cannot advise on these taxes and we recommend that you contact your local customs service for more information before placing your order.
RETURNS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@crosselements.com for future instructions.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@crosselements.com
CROSS jewelry is present in several stores around the world with different exchange and return policies. If you wish to return jewelry that was originally purchased from a physical store, you should contact the store directly and submit your order.