Shopping
What Shipping Methods Are Available?
We offer reliable and trackable shipping options for both domestic and international orders.
Depending on your location and order size, you can choose from the following:
Standard Shipping — cost-effective and secure, with tracking included.
Express Shipping — faster delivery via trusted carriers like DHL.
Free Shipping — available on qualifying orders above €200.
All orders are carefully packed and shipped from our atelier in Portugal. Once your order is dispatched, you’ll receive a tracking link via email.
Do You Ship Internationally?
Yes, we ship worldwide! If you don’t see your country listed at checkout, just send us a message — we’ll be happy to find a solution that works for you.
How Long Will It Take To Get My Package?
Delivery times depend on your location and the shipping method selected:
Europe: approximately 3–10 business days
International: approximately 7–20 business days
If an item is not currently in stock, please allow 1–2 additional weeks for production before shipping.
Once your order is dispatched, you’ll receive a tracking number to follow its journey.
Need your order by a specific date or have a special request? Feel free to contact us — we’re happy to assist.
Payment
What Payment Methods Are Accepted?
We accept all major payment methods, including:
Credit & debit cards (Visa, Mastercard, American Express)
PayPal
Apple Pay & Google Pay
Bank transfers (for wholesale orders)
All payments are processed securely. If you have any issues at checkout or need assistance, feel free to contact us.
Is Buying On-Line Safe?
Absolutely! We prioritize your security and privacy. Our website uses secure encryption (SSL) to protect your personal and payment information.
All transactions are processed through trusted payment gateways, ensuring your data is safe every step of the way.
If you ever have any questions or concerns, we are here to help.
Orders & Returns
How do I place an Order?
Placing an order is easy! Simply:
Browse our collection and select the item(s) you love.
Choose your preferences (size, color, quantity, etc.) if applicable.
Click “Add to Cart” and then proceed to checkout.
Fill in your shipping and payment details.
Review your order and confirm your purchase.
Once completed, you’ll receive a confirmation email with your order details and tracking information once it ships.
If you need any assistance, don’t hesitate to contact us.
How Can I Cancel Or Change My Order?
Please contact us as soon as possible if you need to cancel or change your order.
We recommend reaching out within 24 hours of placing your order for the best chance to make adjustments.
We always strive to find a solution that ensures your satisfaction. Sometimes it’s possible to make changes before the order is shipped.
Feel free to get in touch anytime — we’re here to help!
Do I need an account to place an order?
No account is necessary — you can easily place an order as a guest.
Creating an account can make future purchases faster and help you track your orders, but it’s completely optional.
How Do I Track My Order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to follow your package’s journey.
You can use this tracking information to see the current status and estimated delivery date.
How Can I Return a Product?
We want you to love your purchase! If you’re not completely satisfied, you may return the product within 14 days of receiving it.
To start a return, please contact our customer support team with your order details. We’ll guide you through the process and provide instructions for the return shipment.
Please ensure the item is unused, in its original packaging, and in the same condition as when you received it.
Once we receive and inspect the returned item, we’ll process your refund or exchange promptly.
Care
How should I care for my jewelry?
Our pieces are crafted from oxidized sterling silver and natural stones, giving them their unique character and finish.
To keep them looking their best:
Avoid polishing pastes, ultrasonic cleaners, or vigorous rubbing, as these can damage the dark patina.
Store your jewelry in a dry place, away from moisture.
After wearing, gently wipe your pieces with a soft, dry cloth to remove any oils or residue.
Following these simple steps will help preserve the beauty and longevity of your jewelry.
How do I measure ring size?
We list ring sizes by inner diameter in millimeters.
To find your regional size equivalent, please refer to our sizing chart.
If you need help measuring or have questions, feel free to contact us — we’re happy to assist!
How can I order a custom piece?
Yes! Whether you’re looking for a completely unique design or want to customize one of our existing models, we’re happy to help.
Simply send us your idea, and we’ll guide you through the available options, materials, and the entire process.
We look forward to creating something special with you!
